Class Cancellation Policy
Group class cancellations require 9 hours notice prior to class starting. It ensures no spaces are wasted and gives us enough time to fill your space. Any cancellations made with less than 9 hours notice will incur the full cost of the class booked. If you fail to attend, cancel or cancel within an hour of your class more than once, you may be suspended from the studio for 2 weeks. To cancel a class, log on to your account and unreserve the class you wish to cancel. We know that life is busy and plans change, but as a courtesy to other clients, we strongly encourage you to cancel as soon as possible, to free the space up for another person.
Private class cancellations require 24 hours notice prior to class starting. Failure to do so will incur the full cost of the class booked.
If a class is full, make sure you sign up for the waitlist and when a spot becomes available, you will be notified by email and automatically booked into that class. If you are no longer able to attend the class, as a courtesy to other clients, we strongly encourage you to cancel from the waitlist, to free up the space for the next person.
Please remember that the 9 hour cancellation policy still applies and the full cost of the class will apply if cancelled within this time.
Each pass has a strict expiry date. We offer a variety of packages and subscriptions, make sure you choose the correct pass to suit your lifestyle as expiry dates can not be changed. Passes that have not been used before the expiry date, will expire and no refund will be given. Extensions may be given due to injury or illness, in which case a medical certificate is required. Request must be asked for before expiry date. It will be at the discretion of the owner to grant an extension.